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WeSpeakWiFi.com (operated by TMT Ventures LLC) provides WiFi installation, optimization, and connectivity Services rather than physical retail products. This policy explains how satisfaction guarantees, refunds, and cancellations work for our one-time service visits and monthly subscription plans.

## 1. Satisfaction Guarantee (One-Time Service Visits)

If you're not satisfied with the results of a service visit, contact us within **7 days** of the appointment. We will return to make reasonable adjustments at no additional charge. If the issue cannot be resolved and is due to our workmanship, we will refund the applicable service fee, in whole or in part, at our discretion.

We cannot guarantee results caused by factors outside our control, such as your internet service provider's performance, outages, building materials, or third-party equipment — these are not eligible for a refund but we're happy to advise on next steps.

## 2. Monthly Subscription Plans

- Subscriptions are billed on a recurring monthly basis and can be **canceled at any time**, effective at the end of your current billing cycle.

- We do not offer partial-month refunds for cancellations made mid-cycle; you retain access to subscription Services through the end of the period you've already paid for.

- To cancel, email returnsrequest@wespeakwifi.com or call (602) 755-4483 at least 3 business days before your next billing date to avoid being charged for the following cycle.

## 3. Cancellations & Rescheduling of Appointments

- Reschedule or cancel a scheduled appointment free of charge with at least **24 hours' notice**.

- Cancellations with less than 24 hours' notice, or missed appointments (\"no-shows\"), may be subject to a trip/service fee, which will be disclosed to you before booking.

- If we need to cancel or reschedule an appointment, we will notify you as soon as possible and you will not be charged a fee.

## 4. Equipment Provided by WeSpeakWiFi

If WeSpeakWiFi supplies or sells any hardware (such as routers, mesh nodes, or access points) as part of a Service:

- Unopened, unused equipment may be returned within **14 days** of purchase for a full refund.

- Opened or installed equipment may be returned within 14 days if it is defective; we will replace or refund defective equipment at no cost to you.

- Equipment returned in used, non-defective condition may be subject to a restocking fee, disclosed at the time of return.

## 5. How to Request a Refund or Cancellation

**Email**: returnsrequest@wespeakwifi.com

**Phone**: (602) 755-4483

## 6. Processing Time

Approved refunds are issued to your original payment method within **5–10 business days**.

## 7. Questions

If anything here is unclear, reach out — we're happy to talk through your specific situation before or after booking.

**WeSpeakWiFi.com**

(operated by TMT Ventures LLC)

Email: returnsrequest@wespeakwifi.com

Phone: (602) 755-4483

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